They use like 10 different websites for pulling insurance information, forgive me for not being a master at those in one month.
I was unexpectedly pulled aside one day and told I was being let go, and their explanation was because I was still asking some clarifying questions after being there for a month, and they expect people to know those answers by know. I was really greatful to have this job during a job recession, and I worked hard everyday I went in. It was hurtful, but I’d jut shake it off and get back to work. There would be times where I would even be the only one talking, only to realize, no one was listening to me. No one even registered that I was talking. I would feel a bit isolated at times because my coworkers and management would be talking, and when I’d try to join in, I was constantly talked over. My manager would even tell me how fast I was learning and how great I was doing.
Ability to work cohesively and cooperatively with others and as part of a team.I was so excited to start working at Clearview, and in the beginning, it was genuinely nice. Flexible and willingly able to participate in coverage for department shortages to meet our patients’ needs. Establishes and maintains effective working relationships with referring physicians and nurses, patients and co-workers. This may include but is not limited to reminder calls to patients, reviewing a modality schedule for accuracy, handling questions and requests from technologists and other internal staff or training new employees. Performs other duties as necessary and assigned to keep the department running smoothly. 
Interfaces with Lead or Manager regarding any and all departmental concerns. Answers patient and referring office questions or directs them to the appropriate department. Verifies patient understands all prep instructions. Effectively provides any patient warnings and explains preps to the patient, using terms the patient can understand. Obtains answers from patients to all pre-appointment clinical questions built into the RIS based on exam. Accurately schedules exams for the proper location, modality, time, machine and clinical staff. Verifies all patient demographical information. Verifies insurance contract requirements when scheduling exams and reminds the patient of these requirements. Supports Manager in achieving departmental standard for answer rate, wait times, and abandonment rate. Answers telephone calls in the scheduling queue in a timely manner. Ability to process and index incoming orders from referring offices.
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